What to Expect from Counselling
Counselling can best be described as a journey to self-discovery and personal development. Self-discovery can be described as having a deep understanding of your own self, character, needs, values, spirituality, and purpose in life. Along that journey, you will explore past experiences, current thoughts, feelings, and patterns of behaviour, future goals, and many other faucets that have helped to shape the person that you are today. This journey will have moments of discomfort and distress but they will only be temporary. It is important to expect many ups and downs along your journey and to know that your journey will be challenging yet rewarding. Counselling is a collaborative process so we will work together at a comfortable pace to discover each layer of who you are. Your progress is determined by your willingness and your commitment to counselling. Each person’s journey is different and specifically tailored to the strengths and goals of the individual so the results will be different for every person. The session length, frequency, and treatment will depend on the needs of the individual. It is the clients’ right to set his or her own session frequency and to terminate counselling at any time that feels right to the client.
Counselling is confidential and private, all regulatory standards around confidentiality are strictly complied with and adhered to. Clients are informed of the confidentiality parameters in the initial intake session and we will spend as much time needed to address any questions or concerns about the confidentiality agreement and consent forms. Confidentiality and adhering to regulatory standards are the utmost importance to Wholehearted Counselling Service.
Payments are made at the end of the session, upon receipt of service. Wholehearted Counselling Service accepts e-transfer, debit, credit card, cash, or cheque. Please go to ‘Session Information’ for full information about payments.
Clients Rights
- To share your personal or spiritual beliefs, values, perceptions, and experiences so counselling can work respectively with your value system.
- To ask questions or bring any concerns to the counsellors attention around your therapeutic journey
- To refuse any therapeutic techniques, approaches, or treatments that do not feel right to you
- To determine your own counselling goals and intentions
- To set your own session frequency, appointments, or scheduling
- To terminate your counselling process at any time for any reason
- To receive counselling that is non-judgemental, caring, private, confidential, and genuine
- To explore and share as much of your past that you feel will be healing and beneficial to your journey
- To feel safe, respected, and valued
Wholehearted Counselling Service 